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Library Hotel Collection Tops the Charts in 2016

Published: August 31st, 2016

We are proud to share that the Library Hotel Collection has been recognized in ReviewPro’s 2016 Top Luxury Hotel & Brand Report as having the highest guest satisfaction rating of any luxury hotel brand in the world. This report surveyed over 2.7 million online hotel reviews received by luxury hotel brands which were published during 2015, and assessed a total of 2,690 properties in 159 luxury brands worldwide.

With a GRI, or Global Review Index score of 96.1%, the 2016 report showed the Library Hotel Collection not only having the highest score among other Small Luxury Hotel Brands, but also outperforming many well-known brands including the highest rated Large Luxury Hotel brand which achieved a GRI of 93.2%. This is the second year in a row that the Library Hotel Collection’s guests showed such enthusiasm for the brand, since the 2015 Luxury Hotel Collection’s 95.3% GRI also topped the charts.

In the words of Henry Kallan, President of the Library Hotel Collection, “We are honored to have received the highest score of 96.1 not only excelling from among the best hotel brands in the world but also by showing continuous improvement from last year’s winning score. It is a true testament to our brand and how we operate and care for our guests to have ranked higher than other popular global hotel brands two years in a row. We are incredibly proud that our new property, the Aria Hotel Budapest was ranked among the top rated hotel experiences in the world with a 97.5% GRI.”

The Library Hotel Collection also received many awards in  the below categories:

  • Library Hotel Collection, Best Performer Overall in the Small Luxury Hotel Brand – scoring a 96.1% GRI
  • Library Hotel Collection was awarded 1st place in Small Luxury Brand – Service – scoring a 97.7% GRI
  • Library Hotel Collection received 1st place in Small Luxury Brand – Location – scoring a 97.4% GRI
  • Library Hotel Collection placed 1st in Small Luxury Brand – Cleanliness – scoring a 98.1% GRI
  • Library Hotel Collection ranked 2nd in Small Luxury Brand – Value – scoring a 91.5%
  • Library Hotel Collection placed 8th in Small Luxury Brand – Rooms – scoring a 94.1%
  • Aria Hotel, Budapest received 6th place the Individual Luxury Hotel category – scoring a 97.5%
  • Aria Hotel, Budapest ranked 6th for Service – scoring a 98.9% GRI
  • Casablanca Hotel Times Square placed 14th in Individual Luxury Hotel – Service – scoring a 98.5%
  • Casablanca Hotel Times Square ranked 15th for Value of the property – scoring a – 93%
  • Casablanca Hotel Times Square placed 9th for Cleanliness – scoring a 99%

A brief overview of the Library Hotel Collection and owner, Henry Kallan

As some of you may know, the Library Hotel Collection features six luxury hotels including four boutique hotels in Manhattan, two boutique five-star Aria Hotels in Europe and soon we will open our seventh property, Hotel X Toronto, which will be the only lakefront urban resort in downtown Toronto with over 400 rooms and suites. Each hotel offers their own distinct charm and style but what they share is an unprecedented commitment to providing the best customer service and overall guest experience to every traveler.

Our New York properties include, the Library Hotel, a haven for bibliophiles, the Hotel Elysée offering a romantic ambiance much like that of a country inn, the Casablanca Hotel, an oasis of calm in the midst of Times Square, and the timeless Hotel Giraffe, which embodies the graceful style of the art moderne period.

In Europe both the Aria Hotel Prague and the Aria Hotel Budapest create the perfect duet of music and luxury, with rooms dedicated to musical legends throughout the four main genres of music: Classical, Opera, Contemporary and Jazz.

Our New York City hotels have maintained a standing in the top 10 hotels is all of New York City on TripAdvisor for more than eight years, we even at one point had all four hotels ranked in the number one to four spots in NYC. The Aria Hotel Budapest was ranked top 10 in the 2016 Travel + Leisure World’s Best Hotel Award in addition to Condé Nast Traveler readers selecting The Library Hotel one of the Top 25 Hotels in New York City in the 2014 Readers’ Choice Awards. Travel + Leisure named Hotel Elysée a Top 500 hotel in 2015. The Aria Hotel Prague has been recognized with the Travelers Choice Awards from TripAdvisor as the #2 hotel in the Czech Republic.

Just to give you a little information on ReviewPro

ReviewPro is the  leading provider of Guest Intelligence solutions to independent hotel brands worldwide. The company’s suite of cloud-based solutions includes Online Reputation Management (ORM) and the Guest Survey Solution (GSS), which enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. We provide actionable insight to increase guest satisfaction, rankings on review sites/OTAs and revenue.

The company offers the industry-standard Global Review Index™ (GRI), an online reputation score, which is used by thousands of hotels worldwide as a benchmark for reputation management efforts, based on review data aggregated from 175 OTAs and review sites in more than 45 languages. More than 25,000 hotels brands worldwide are currently using ReviewPro’s solutions.  For more information about ReviewPro, please visit