Adele Gutman Milne
Vice President of Sales, Marketing & Revenue
Library Hotel Collection
Recognized as one of the Hospitality Sales and Marketing Association International’s (HSMAI) 2013 Top 25 Most Extraordinary Minds in Sales & Marketing, HSMAI Greater New York Chapter 2012 President’s Award and 2011 Sales & Marketing Executive of the Year.
Adele Gutman Milne has over 30 years of experience in all areas of hospitality marketing and has worked for hotelier Henry Kallan for 17 years. Adele oversees the revenue generation for seven hotels including sales, marketing, revenue management, public relations, new hotel concept strategies and launches at Library Hotel Collection including brand initiatives, online marketing efforts, social media, electronic distribution and, most importantly, the unique Library Hotel Collection guest experience which makes success in all other areas possible.
Regularly serving as an authority on reputation management and service as marketing, Adele has written articles and has been a speaker at TripAdvisor’s Master Classes, various webinars, conferences and luncheons, as well as the HSMAI Digital Marketing Conference and the Digital Marketing Summit. She orchestrated initiatives that resulted in the ranking of all four New York City Library Hotel Collection properties into the top four spots in NYC on TripAdvisor, an achievement yet unmatched by any other hotel group. For two years in a row, the Library Hotel Collection was recognized as having the highest guest satisfaction rating of any luxury hotel brand in the world as noted in the 2015 and 2016 Luxury Brand Report. The opening of Aria Hotel Budapest was so successful that it was honored as the #1 Hotel in the World by the TripAdvisor Travelers Choice Awards 2017 . Aria Hotel Budapest was also named on of the top ten European City Hotels on the World’s Best List by Travel and Leisure, and the #22 Hotel in the World as well as #1 Hotel in Central Europe by Conde Nast Readers Choice Awards 2016 which also named Aria Prague as #4. The consistent ranking for all Library Hotel Collection properties on the top ten in their respective cities on TripAdvisor for over 10 years has had a powerful impact on demand generation for the hotels. The Casablanca Hotel, the Library Hotel and the Hotel Giraffe have also received multiple TripAdvisor Travelers’ Choice Awards over the years.
The Aria Hotel Budapest was also presented an award for the Best European Wellness Spa and the Library Hotel was awarded the World’s Best City Boutique Hotel at the World Boutique Hotel Awards. Additionally, Conde Nast Traveler has listed the Library Hotel as one of the Best Hotels in NYC: Readers’ Choice Awards 2015 and #4 on the list in 2016.
The Library Hotel Collection was recognized as the Luxury Brand with the Top Global Review Index/Guest Satisfaction Rating in the World by the 2015 and 2016 Luxury Brand Report by ReviewPro. Thanks to Adele and the work of her team, whom she calls the “World’s Kindest Hoteliers”, the Library Hotel Collection was awarded a Gold Adrian Award for excellence in Digital Marketing , Social Media and Reputation Management.
Adele has served on the TripAdvisor Industry Leadership Council and the HSMAI Digital Marketing Council as well as the Greater New York Chapter Advisory Board. Adele has also served on the boards of the Hospitality Sales and Marketing Association’s New York, Dallas, and University of Houston chapters. Adele’s work in Sales and Marketing has also earned Adrian Awards for Advertising, Brochure Design, Website Marketing, Email Marketing and Public Relations. The Adrian Awards are presented by HSMAI, where Adele has also served as a judge for the awards for many years.
Adele Gutman Milne is a graduate of the Conrad Hilton College of Hotel and Restaurant Management at University of Houston as well as the High School for Performing and Visual Arts in Houston.
Last updated February 4th, 2016